Frequently Asked Questions
Everything you need to know about your order, shipping, and the latest collections.
When will my order ship?
Standard orders are typically processed within 3-5 business days. During high-volume collection launches, processing may take up to 7-10 business days. You will receive a tracking number via email as soon as your package is on its way.
What is your return policy?
We accept returns on unworn, unwashed, and undamaged items within 30 days of the delivery date. Please note that certain exclusive merchandise or intimate apparel may be marked as final sale and ineligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please be aware that customs duties and taxes may apply depending on your country's regulations.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel typically follows standard unisex or women's sizing depending on the fit of the collection. If you are between sizes, we recommend sizing up for a more oversized, comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options such as Klarna and Afterpay in select regions.
Can I cancel or modify my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify orders once they have been confirmed. Please double-check your shipping address and item selection before completing your purchase.